At KEEMANO LLC, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order, provided that the item meets the conditions outlined below.
To be eligible for a return:
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The product must be unused or in its original condition, unless the item is defective or damaged.
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The product should be returned with its original packaging, accessories, manuals, and other included materials where applicable.
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Proof of purchase or order information may be required.
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The return must be approved by KEEMANO LLC before the item is shipped back.
Certain products may be subject to additional return requirements because of their nature.
2. Damaged or Defective Products
If your product arrives damaged, defective, or not functioning as described, please contact us as soon as possible.
To help us resolve the issue, we may request:
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Your order number
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A description of the problem
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Photographs or videos showing the issue
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Photographs of the product packaging, if the item arrived damaged
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or other available solution.
3. Incorrect Items
If you receive an item that is different from what you ordered, please contact us promptly.
After confirming the error, we may provide instructions for returning the incorrect product and arrange an appropriate replacement or refund.
4. Non-Returnable Items
Certain items may not be eligible for return, including products that:
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Have been used, damaged, modified, or altered after delivery
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Are missing essential accessories or components
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Are returned without prior approval
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Are otherwise excluded from returns under applicable law or product-specific terms
Additional restrictions may apply to certain electronic products, accessories, clearance items, or products that cannot reasonably be resold for health, safety, or other reasons.
5. Return Shipping
If the return is due to an incorrect item, defective product, or damage that occurred before delivery, KEEMANO LLC may provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.
For returns based on reasons such as ordering the wrong product or changing your mind, return shipping costs may be the customer's responsibility.
We will provide specific return instructions after reviewing your request.
6. Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Original shipping charges may not be refundable unless the return is due to an error, defect, damage, or another circumstance where a refund of shipping charges is required or approved.
7. Exchanges
If an item is defective, damaged, or incorrect, we may offer an exchange or replacement when the same product is available.
If a replacement is unavailable, we may provide a refund or another appropriate resolution.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the standard return process may apply.
9. Late or Missing Refunds
If you have been notified that your refund has been issued but have not received it, please:
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Check your bank or payment account.
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Contact your payment provider.
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Allow additional processing time where applicable.
If you still have not received your refund, please contact us so we can assist you.
10. How to Request a Return
To request a return or refund, please contact us with:
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Your full name
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Order number
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Product name
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Reason for the return
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Photos or other supporting information, if applicable
Please do not send products back to the business address without receiving return instructions from us first.
11. Contact Us
For return, refund, or exchange questions, please contact:
KEEMANO LLC
109 115TH ST
STONE HARBOR, NJ 08247
United States
Email: keemanollc@outlook.com
Phone: +1 (971) 364-0781
We appreciate your business and will do our best to make the return and refund process straightforward and convenient.