At KEEMANO LLC, we aim to make the ordering and delivery process simple, reliable, and transparent. This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are typically processed within 1–3 business days after the order is successfully placed and payment has been confirmed.
Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.
2. Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, product availability, and other factors.
Typical delivery timeframes are:
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Standard Shipping: Approximately 3–7 business days
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Extended or remote locations: Additional time may be required
Delivery estimates are provided for guidance only and are not guaranteed delivery dates.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on factors such as:
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Delivery destination
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Order size and weight
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Shipping method
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Product type
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Available carrier services
From time to time, we may offer promotional or free shipping on qualifying orders.
4. Order Tracking
When tracking information is available, it will be provided through your order or shipping confirmation.
Please allow some time for tracking information to become active after the package has been handed over to the carrier.
If tracking information has not updated for an extended period, please contact us for assistance.
5. Delivery Delays
Although we work to process orders promptly, delivery times may occasionally be affected by circumstances outside our control, including:
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Carrier delays
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Severe weather
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Holidays
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High shipping volumes
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Incorrect or incomplete delivery information
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Transportation disruptions
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Customs or regulatory delays
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Other unforeseen circumstances
We appreciate your patience if an unexpected shipping delay occurs.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
If you realize that you entered an incorrect address, please contact us as soon as possible.
We will make reasonable efforts to update the shipping information before the order is processed or shipped. However, we cannot guarantee that address changes can be made after fulfillment has begun.
Additional shipping charges may apply if an order needs to be reshipped because of an incorrect or incomplete address provided by the customer.
7. Lost, Stolen, or Missing Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking around your delivery location and contacting the carrier.
You may also contact us so we can assist with available shipping information.
Once a carrier confirms delivery to the address provided at checkout, responsibility for the package may be subject to the carrier's policies and applicable law.
8. Damaged Packages
If your order arrives visibly damaged, please document the condition of the package and product, including photographs where possible.
Contact us promptly with your order number and supporting information so we can review the issue and determine the appropriate resolution.
9. International Shipping
If international shipping is offered for a particular product or destination, delivery times and shipping costs may vary.
Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at checkout.
Customs processing may also result in additional delivery time.
10. Product Availability
Occasionally, an item may become temporarily unavailable or require additional processing time.
If an order is affected by product availability, we may contact you with additional information or provide an appropriate alternative or resolution.
11. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
KEEMANO LLC
109 115TH ST
STONE HARBOR, NJ 08247
United States
Email: keemanollc@outlook.com
Phone: +1 (971) 364-0781
We appreciate your business and are committed to providing a convenient and reliable shopping experience.